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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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A:
Ideally, you should install the TracPhone LTE-1 outside the typical RF radar emissions elevation of -15 degrees to +15 degrees and at least 3 ft away. Never place the antenna in the direct beam of the radar, regardless of distance to avoid damage to the antenna or performance impairment. See the installation manual for complete details.
A:
Yes. Simply download the secure KVH LTE Manager app from the Apple iOS App Store and the Google Play Store. The data usage screen will show you your daily use. You can also turn on alerts to be sent to you when you reach different milestones in your data plan (e.g., you’ve used 50% of your monthly data). Plus, these alerts can be configured to be sent via email and/or text message.
A:
Not directly but you can if you use Wi-Fi calling or an app like Skype, WhatsApp, or FaceTime that supports voice calls on your mobile device. While the TracPhone LTE-1 uses cellular LTE service, it is not a phone. However, its broadband connections support the use of the same mobile apps you use to connect with family, friends, and the office on shore via data connections.
A:
Absolutely, there’s no restriction on vessel type.
A:
Yes, it can. In fact, the dome is fully compatible with the TV1/LTE-1 mounting bracket kit (KVH P/N 72-0409). See your KVH authorized dealer for details and to order this kit.
A:
The TracPhone LTE-1 offers a 20 GB monthly data plan that you subscribe to through KVH, not through different cellular network carriers.
A:
No, the TracPhone LTE-1 includes the SIM card. In fact, the LTE-1 uses a single SIM card to provide service from two leading LTE-A carriers for the most comprehensive connectivity.
A:

While most AC routers will work, one we’ve had good luck with is the AC1750 Dual Band Gigabit Wi-Fi Router (https://www.asus.com/us/Networking/RT-AC66U-B1/).

A:
The TracPhone LTE-1 arrives out of the box with a unique Wi-Fi ID and password, but you can easily configure your TracPhone LTE-1’s built-in Wi-Fi network with a custom name and password using the secure KVH LTE Manager app, which is available on the Apple iOS App Store and the Google Play Store. This will reduce the risk of unauthorized use and improve your network security.
A:

It’s a snap and can be done even before your system is installed:

  1. Make sure your TracPhone LTE-1 is turned off.
  2. Scan the QR code in the Quick Start Guide or visit www.kvh.com/LTEactivate on your phone or Internet-connected laptop.
  3. Create your personal myKVH account (or log in if you already have an account)
  4. Submit your activation order using the secure online form. Your TracPhone LTE-1 will typically be activated in less than 15 minutes.
  5. After you receive your activation confirmation email, turn on your TracPhone LTE-1 and enjoy!

And don’t forget to download the KVH LTE Manager app from the Apple iOS App Store or the Google Play Store or visit lte.mykvh.com on a computer or laptop to customize your Wi-Fi network and password, get updates on data use, and more.

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